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As a user of this web site you acknowledge that you are bound to our terms and conditions below. Obligation to our customersWorldwide Parcel Xpress Ltd will arrange collection and delivery of the parcels via a third party service with a major carrier. The carrier has the right to refuse a consignment for a given reason such as insufficient packaging or the consignment being too large. In addition Worldwide Parcel Xpress Ltd has the right to refuse any order/user from our system. All queries/claims must be directed through Worldwide Parcel Xpress Ltd who will then contact the relevant carrier on the sender’s behalf. If the carrier is contacted directly, Worldwide Parcel Xpress Ltd may not be able to assist you with your query at a later date. If your collection fails you must contact Worldwide Parcel Xpress Ltd and request an alternative collection time which will be booked as soon as possible or at another convenient time. Worldwide Parcel Xpress Ltd can only delivery to a full street address. Tracking is available through our Web site online. Hard copy Proof Of Delivery will be charged at £3.00 per item. Prohibited Items & Items with limited liabilityPlease check our Prohibited Items list. If any one of the following items in this list is collected by a driver you are then liable to be surcharged and your parcel returned. No refund of postage will be made and compensation claims will be void. Collection & Delivery Worldwide Parcel Xpress Ltd can only delivery to a full street address. Collections & Deliveries are made on Working days only. Saturday deliveries are optional at an extra cost, this option is available during booking. Please ensure you are in at the collection time that you request. A surcharge of up to £5.00 may be applied if you are out when the driver attempts to collect. Consignments collected and or delivered in certain areas in Scotland, Wales, Cornwall and Offshore Islands may be subject to a 24 hour delay. Transit times must be checked for the service ordered. On some services there will be a surcharge if a re delivery is necessary. In the event the recipient is not at the delivery address when the driver delivers they will either leave with a neighbour or return the parcel to the depot. Some of the carriers we use may leave a calling card advising of the action that has been taken, but this is not guaranteed. Third Party Collections / Three Way Collections / Freight Forward Collections, this is where the customer is arranging a collection from a remote address. It is the customers responsibility to ensure there is somebody at the remote collection address to hand the goods to the driver. The customer will incur a £5.00 surcharge if an attempted collection is made from a third party address. Track & Trace will not work until the package has been collected, therefore it is the customers responsibility to keep informed by the person at the collection address when the parcel has been collected. Customs ClearanceYou are pre paying for the postage charges of your consignment/s only. Worldwide Parcel Xpress Ltd has no control over any customs queries or charges that may arise. Customs charges must be paid in addition by the sender or receiver before delivery is made. Worldwide Parcel Xpress Ltd reserve the right to pass these charges directly onto the person that placed the order. If you do not wish to pay the charges and the consignment is returned, all return charges will also be passed on. SurchargesBy entering the weight of your consignment/s you are pre paying for the postage. If the consignment /s is heavier then the additional weight will be charged to the card or Pay pal account that the order was placed on together with an administration charge of £5 + VAT. Additional charges will be confirmed in writing. By entering the dimensions of your consignment/s you are pre paying for the postage. If the consignment /s is larger then the additional size will be charged at £20 to the Pay pal account that the order was placed on together with an administration charge of £5. Additional charges will be confirmed in writing. Please ensure you are in at the collection time that you request. A surcharge of £5.00 may be applied if you are out when the driver tries to collect. Transit times must be checked for the service ordered. On some services there will be a surcharge if a redelivery is necessary. You are pre paying for the postage charges. Any Customs charges will be passed on in addition should they arise. We may supply documentation to accompany your shipment. You will be advised of this at the time of ordering. This must go with the shipment, if not your shipment could be delayed and the carrier may well charge you a higher premium direct. Delay / Damage / LossAny item that is listed in our prohibited items, will be exempt from any claim against delay, damage and loss. Consignments collected and or delivered in certain areas in Scotland, Wales, Cornwall and Offshore Islands may be subject to a 24 hour delay. Your consignment/s must be packed to a professional standard. Any claim resulting from a parcel that is not packaged to a professional standard will be rejected. All items must be packed in a double walled box with further padding surrounding the item. Please click here to see our recommended guidelines. In the event of damage all packaging must be kept for inspection. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved / repaired or if the packaging is not kept the claim will be rejected. The recipient must sign 'UNCHECKED' for all parcels that he/she is unable to check when the driver delivers. If the box or packaging is clearly damaged on delivery, it is of paramount importance the recipient must sign for as 'DAMAGED' otherwise any claim for damage will be refused. It is the senders responsibility to inform the recipient of these terms and conditions. All claims must be brought to us via email to sales@wpxltd.co.uk within 14 days of receipt. Please state your tracking number and a detailed description of the claim/complaint. Allow 2 working days for us to review all details of the claim before we contact you.
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